Frequently Asked Questions (FAQ)

Authenticity

Product Authenticity Guarantee

Yes, the products sold on Exclufy are authentic. Each product ordered through Exclufy is sourced individually from a trusted network of partner resellers. After the product is received in our facilities, it goes through a thorough authentication process conducted by our team of experts to ensure that it is 100% genuine. Once the product passes authentication, it is packaged carefully in its original packaging and shipped to the customer.

This process ensures that all items sold are authentic and meet our high standards.

How We Source Limited-Edition Products

At Exclufy, we specialize in sourcing limited-edition and out-of-stock products by leveraging a trusted network of partner resellers across Europe and beyond. These resellers have access to highly sought-after items that are no longer available in traditional retail stores or websites. Here’s how we do it:

  1. Reseller Network: We collaborate with established and verified resellers who focus on sourcing rare, limited-edition, or hard-to-find sneakers. This network allows us to offer products that are no longer available on major retail platforms.
  2. Authenticity and Verification: Once a product is sourced from our partners, it is sent to our facilities where it undergoes a strict authentication and quality control process to ensure that every item is genuine before being shipped to the customer.
  3. Market Expertise: Our team stays updated on sneaker releases, including limited drops, collaborations, and exclusive collections. By staying in touch with the sneaker community and our partners, we ensure that we can access products as soon as they are released or as soon as they become available in the secondary market.

This process enables Exclufy to offer rare and exclusive products that are often difficult to find in traditional stores or websites.

Our Multi-Step Authentication Process

At Exclufy, we take product authenticity very seriously and have a multi-step authentication process to ensure that all products are 100% genuine before they reach our customers. Here’s how we authenticate our products:

1. Sourcing from Trusted Partners

  • All products are sourced from a vetted network of partner resellers who specialize in authentic, limited-edition sneakers. We work only with established resellers who have a track record of providing legitimate products.

2. Visual Inspection

  • Our team of experts conducts a detailed visual inspection of each product. This includes checking the overall quality, stitching, materials, and packaging for any discrepancies or irregularities.
  • We verify details such as logos, labels, and serial numbers to ensure they match the manufacturer’s standards for that specific release.

3. Material and Construction Analysis

  • We examine the materials used (such as leather, fabric, and rubber) to ensure they meet the high standards set by the original manufacturer.
  • The craftsmanship and construction of the sneaker (such as glue lines, stitching, and sole attachment) are meticulously inspected to ensure authenticity.

4. Comparing with Verified Originals

  • We cross-reference each product with verified, authentic reference models in our database. This allows us to spot even the most subtle differences between authentic and counterfeit products.

5. Packaging and Accessories Check

  • Original packaging, tags, accessories, and even shoebox details are checked to ensure they are consistent with the manufacturer’s specifications. Any inconsistencies in labeling, box design, or missing items can indicate inauthenticity.

6. Authentication by Experienced Specialists

  • Our authentication team consists of experienced specialists who are well-versed in recognizing the intricate details of limited-edition and rare sneakers. They undergo regular training to stay updated on counterfeit trends and evolving product releases.

7. Documentation Review

  • For certain products, especially high-value or limited-edition sneakers, we may require additional documentation from our resellers, including receipts or certificates of authenticity.

Once a product successfully passes through our entire authentication process, it is securely packaged and shipped to the customer with full confidence that it is 100% authentic.

This rigorous authentication process ensures that every sneaker sold on Exclufy meets the highest standards of authenticity and quality.

Ensuring You Receive Genuine Products

At Exclufy, we guarantee the authenticity of all our products through a rigorous multi-step authentication process. Here’s how you can be sure your product is authentic:

  1. Verified Resellers: We source all products from a trusted network of verified resellers who specialize in limited-edition and rare sneakers. These partners are carefully selected for their reliability and reputation.
  2. Thorough Inspection: Every product undergoes a detailed visual and material inspection. Our experts check for key details like correct logos, stitching, materials, and packaging to ensure they match the brand's specifications for authenticity.
  3. Quality Control: We cross-reference products with verified originals from the brand to detect even the slightest discrepancies. This includes examining serial numbers, product tags, and specific design elements.
  4. Certification: After the product passes our authentication and quality checks, we provide a tracking number and notify you about the successful authentication before shipping.

By adhering to this strict process, we ensure that all products are 100% authentic.

Guaranteed New and Unused

At Exclufy, we specialize in selling brand-new, unworn products. Every item we offer is sourced directly from trusted partners and undergoes a thorough inspection to ensure it is authentic and in pristine condition. There are no wear marks or signs of use on the products we sell.

Our commitment is to provide only new and genuine products, so you can trust that the sneakers you receive are in perfect, unworn condition. If there are any exceptions or special conditions (such as a collector's item), we clearly mention it in the product description.

Shipping & Delivery

Shipping Carriers

We deliver all orders using trusted carriers DHL and FedEx, ensuring that your sneakers are delivered swiftly and securely.

Delivery Signature

All packages require a signature upon delivery, guaranteeing that your order is received safely.

Processing Time

Orders are processed and shipped within 1 to 3 business days. Once shipped, delivery times may vary based on your location.

Delivery Timeframes

For orders within France, delivery typically takes 4 to 7 business days after the product is shipped.

Shipping Costs

Enjoy free shipping on all orders, with no minimum purchase required.

Sourcing and Shipment

Each product is sourced individually from our network of partner resellers based on customer orders. This allows us to bring you exclusive, limited-edition, and hard-to-find sneakers.

If your order contains multiple items, they may be shipped individually depending on when we receive them, to ensure you receive each product as soon as possible.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the progress of your shipment until it arrives at your doorstep.

Returns

Return Eligibility

You can return your item(s) within 14 days of receiving your order.

Items must be unworn, in their original packaging, and with all original tags attached.

Limited-edition and customized products may not be eligible for returns unless they are damaged or defective.

Refunds

Once we receive your returned item, it will undergo an inspection to ensure it meets our return conditions.

If approved, your refund will be processed and credited back to your original payment method within 10 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos and details of the issue. We will arrange for a replacement or refund.

Return Shipping

We offer free return shipping for all returns. However, for exchanges, return shipping fees may apply depending on your location.

Payment Options

Payment Methods

Credit/Debit Cards: We accept all major credit and debit cards, including: Visa, Mastercard, American Express.

PayPal: Easily pay using your PayPal account for a fast and secure checkout experience.

Apple Pay: Use Apple Pay for a quick and seamless payment directly from your mobile device.

Bank Transfer: For larger purchases or customers preferring traditional methods, we also accept bank transfers. Contact our support team for more details.

Currency

All payments are processed in EUR, and we accept international payments.

Security

All payment transactions are processed using secure, encrypted technology, ensuring your information is safe and protected.

<h2><strong>Still Have Questions?</strong></h2>

Still Have Questions?

If you didn’t find the answer you were looking for, our customer support team is here to help. Feel free to reach out to us at contact@exclufy.com or use our contact form. We’re always happy to assist with any questions or concerns!

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